Customer Support Representative

Prisma is seeking a Customer Support Representative in one of the most exciting and strategically important parts of our business. Web to Print is one of the fastest growing segments of the commercial print industry. The successful candidate will report to the Web to Print Manager. This role is primarily responsible for support for Prisma’s e-commerce customer base and Web-to-Print business. Our team strives to deliver stellar customer service and maintain the level of excellence our customers have come to expect of Prisma. The ideal candidate is entrepreneurial, energetic, organized, continuously learning, customer-focused and professional. Come join the award-winning Prisma Team today!

In return for your hard work, you'll have the opportunity to work at the AWARD WINNING printer in the Southwest! We offer health, vision, dental, life insurance, and 401k benefits. The best thing we have to offer, though, is our amazing work environment and talented team.

Primary Duties

• Answer customer calls, emails, and live chat as the first line of support for our customers.
• Track calls and emails for customer history and reporting
• Work between internal systems to look up orders
• Perform minor Dokshop product and site updates
• Work and update various online customer project management systems
• Work with Print Production, Site Developers, and Account Managers in researching answers to customer questions
• Ensure consistent and accurate information is communicated

You Are

• Comfortable with new technologies
• Extremely organized, structured, and detail-oriented
• Able to interpret information quickly and react to situations
• Impeccable at follow-through and a clear, concise communicator
• Self-motivated, but also highly collaborative
• Comfortable working in a high-growth environment, which can be uncertain and very fluid
• A team player and willing to help others accomplish their objectives
• Cooperation and willingness to help others accomplish their objectives

You Have

• High school diploma or equivalent
• Experience in delivering top notch customer service
• Experience working in MS Office applications and MS Outlook
• Previous experience in the print industry preferred
• Must be comfortable with new technologies
• Experience working in MS Office applications and MS Outlook
• Familiar with Google Sheets preferred

Legal stuff

Prisma is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.