Designation: Patient Advisor / Tele Callers

Location: Phoenix Market City, Kurla

Role & Responsibilities:

• Identify valid enquiries of patients calling and fix an appointments with our Clinics in India.
• Obtains customer information by answering telephone calls; probing them and fix a first consultation
• Ensuring correct information is delivered to patients during their first consultation.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
• Understand caller’s conditions and empathize helping them with appointments.
• Informs Patients by explaining procedures; answering questions; providing information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
• Basic excel knowledge.
• Call Center Agent Experience is a must
• Respond to patient’s queries via different channels (calls, emails, and chats)

Required Experience, Skills and Qualifications

• Fresher with excellent communication skills can apply
• Min 1 year Call Center Experience is a must for Experienced candidates
• Other skills preferred – Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi- tasking
• Any HSC/ Graduate