Customer Success Representative

ROLE: Customer Success Representative

LOCATIONS: Salinas, CA

Silke Communications Solutions is an employee-owned, full-service, wireless communications provider with locations across the Western US. With over 50 years of experience and the commitment that comes from employee ownership, we serve a wide range of industries, including public safety, emergency dispatch, transportation, construction, utilities, and more. With our collaborative teams and comprehensive service offerings, SCS is the industry's go-to strategic partner for wireless radio and two-way radios services and products. To deliver on our promise to customers and team members -- we're focused on hiring, training, and retaining exceptional talent. That's where you come in. Learn more at www.silkecom.com.

THE OPPORTUNITY

Reporting to the VP of Sales, the Customer Success Representativewill support Silke Communications Solutions in deploying a company-wide strategy used to engage customers to promote positive working relationships and to facilitate additional revenue growth provided by excellent customer service. While this position will also require some administrative and reporting tasks and responsibilities, the emphasis will be placed on proactive customer outreach, including extensive telephone calling, and in-person visits to existing customers. Both full-time and part-time roles are available

This position provides the training for growth and opportunity – and with the goal is to transition to a full-time sales position with a base plus commission plan - if the employee is dedicated and desires that role.

WHAT YOU'LL DO

· Nurtures both new and current customer relationships through consistent customer outreach, including in-person customer visits and customer phone calls.

· Daily customer outreach phone calls promoting superior customer service to existing customers.

· Maintain a calendar of outreach activities, including results of both in-person visits and telephone conversations.

· Support in outreach A/R calls to customers as needed.

· Discuss and promote Fleet Peak (Maintenance Agreement) contracts when applicable during customer visits.

· Communicate regularly with the Director of Sales to continually develop better ways of reaching out to customers.

· Preparing and sending reports to the Director of Sales on customer outreach activity.

· Other duties as directed.

WHAT WE'RE LOOKING FOR

• 1-2+ years of customer service experience is recommended but not required.
• Quick learner who operates well both independently and within a team.
• Possesses an effective combination of customer service ethic, and attention to detail, and can demonstrate the ability to connect with and maintain long-term relationships with customers.
• Can demonstrate examples of connecting with and maintaining a strong relationship with prospects and customers.
• Possesses strong attention to detail and organization.
• Someone who is motivated, driven, and interested in a potential sales representative progression.
• Possesses strong computer skills, efficient in typing, and has experience using Microsoft Outlook, Word, Excel, and PowerPoint.

PAY TRANSPARENCY

The starting compensation range for this position is $17.00 – $20.00 per hour. When extending an offer of employment, Silke Communications Solutions, Inc. considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

WHAT WE OFFER

Join the leading employee-owned, wireless communications services enterprise that will provide you with the opportunity and resources you need to develop a successful career. Silke Communications Solutions offers a family-friendly and innovative, team-centered culture with opportunities for growth, competitive compensation, and a comprehensive benefits plan including:

• Competitive Compensation
• Healthcare Benefits (medical, dental, vision, prescription drugs)
• 401(k) Savings Plan with company match
• Employee Stock Ownership Plan (ESOP)
• Flexible Spending Plan (FSA)
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• Paid Time Off
• Holiday Time Of
• On-the-job training and skills development
• Options for Critical Care, Pet, and Legal Insurance
• Employee Assistance Program (EAP)

Silke Communications Solutions (SCS) believes in strength through diversity. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SCS encourages applicants of all ages. Come join us.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Salinas, CA 93901 (Preferred)

Work Location: In person