Customer Success Representative

Here at Clear Concepts Management, we strive to go above and beyond for our clients and employees too! We are a privately owned company looking for the next best Customer Success Representative to join our team. We want individuals like you to start at an entry-level and learn the basics about what we do and how we do things. We strive to be better than the average Customer Success Representative, by achieving goals, satisfying our client's needs, and listening to what our employees need!

Our Customer Success Representative position handles all products to inform customers; answer questions, manage complaints, relieve concerns, and of course meet their wants and needs. You will be helping customers understand what services will work best for them, but also making sure they are satisfied. This individual will be their connection to their customer through the whole process; from signing up, installation, and even returns if necessary. You will also provide support customers by helping them understand the upgrades that are available to them by upselling their packages from the standard to a more personalized service. With this role, you will be expected to learn and develop your skills in thinking and handling yourself in ways that positively impact our client's experience.

Responsibilities of Customer Success Representative:

• Handling any situation with customers that may arise
• Assisting customers with any questions regarding their service
• Building positive rapport with customers with different personality types
• Participating in daily team meetings to gain new knowledge about our clients
• Problem-solving in real-time to give our customers high-quality service
• Communicating and collaborating with fellow Customer Success Representatives
• Performing above-average Client Support in quality, customer service, attendance, attitude, mindset, and efficiency
• Delivering all client service with a positive attitude and compassionate manner to maintain customer satisfaction

Qualifications for the Customer Success Representative position:

• Highschool diploma or equal certificate of completion
• 1-3 years of customer service experience
• Detail Oriented and positive attitude to work in a fast-paced environment
• Excellent communication skills
• A problem-solving individual who can follow instructions but can also use their independent judgment to handle any situation
• A goal-oriented individual that can work in a team environment
• Previous customer service experience or client service experience
• Bilingual in Spanish and English, not required but is a bonus

Here at Clear Concepts Management, we are an equal-opportunity employer. All applicants will receive the same opportunity of employment regardless of race, gender, religion, political views, or any other characteristics protected by law.

Job Type: Full-time

Pay: $47,000.00 - $57,000.00 per year

Benefits:

• Professional development assistance

Application Question(s):

• I understand that this position would require me to reliably commute daily to our office in San Rafeal with a commuter allowance or travel reimbursement

Work Location: In person