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Form of workAn inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression.
Location: US East Coast: This role is flexible in location, but we would like you to be able to commute to our NYC office a minimum of once a month.
Cutover's Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover's automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world's five largest investment banks.
As the Sr. Customer Success and Development Manager, Cloud, NAMER, you will have the opportunity to work directly with AWS teams (ProServe, SAs, CSMs, AMs and more) and AWS' end customers on their Cloud Migrations and their Cloud Disaster Recovery. Your role will involve strategic partnership, adopting a "train the trainer" approach to empower AWS teams and their customers. You'll lead the charge in onboarding, training, and supporting their utilization of the Cutover platform, while cultivating champions among select groups of AWS users.
Our main goal is to get to hundreds of live engagements with AWS' customers, predominantly via AWS ProServe, focusing on their Cloud Migration/modernization journey and using Cutover for that purpose. We aim to get a high ratio of success stories- customers who have migrated faster, with higher quality, efficiency and controls to AWS Cloud and have used Cutover to achieve that. During/After their migration- we seek that most of these customers will adopt the Cutover DR solution both for On Premise and Cloud based applications / migrated applications.
To achieve these goals the Sr. Customer Success and Development Manager, Cloud, will:
- Work closely with AWS ProServe CPMs, EMs and AWS account teams to build the Cutover & AWS joint pipeline.
- Enable AWS teams and their customers; facilitate adoption of Cutover by providing training and support, including setting up mechanisms for learning, nomination of accounts, and ongoing assistance.
- "Automation of enablement", which includes developing a self-serve enablement portal that all future AWS teams/partners/customers could use (this will be done with help from other teams at Cutover).
- Identify champions both from the sales and delivery side (ProServe and wider) and enable them to gather data that measures the successful impact of Cutover within AWS customers. Document this and share it!
- Create and lead training opportunities to guide AWS teams, end customers and GSIs through onboarding for customer projects. Own strategy and execution of the onboarding for these teams.
- Collaborate with Marketing teams to design and execute campaigns and events aimed at raising awareness of AWS Collaboration, onboard new users, and showcase documented success stories with referred customers.
- Identify opportunities to introduce our direct sales team to help customers with their Disaster Recovery strategy.
This is a pivotal role within the Cutover AWS team, blending strategic vision with hands-on execution and direct relationship management.
Required Skills
- An entrepreneurial spirit with a high tolerance for ambiguity and complexity.
- Ability to be efficient with limited resources, and identify internal process gaps that you can help evolve and fix as Cutover scales.
- Analytical capabilities - understanding problems and finding pragmatic solutions to them quickly
- Understanding costs / delivery models, specifically of Cloud Migration projects
- Being able to innovate and automate
- Being detail oriented to track adoption
- Effective communication and strong presentation skills
- Relationship management
- Proactive self starter
Required experience
- 5+ years of AWS experience, either at an AWS consulting partner or at AWS in a customer facing role (CSM or ProServe)
- You're used to navigating large (often highly matrixed) enterprise organizations and building strong, trusting relationships across your customers / partners, from end-users to Senior Executives and everyone in between.
- You have designed large scale programs/mechanisms and complex processes that can scale.
- You understand how to automate onboarding experiences that guide partners and end-users to platform adoption with minimal "face-to-face" time.
- You have proven experience in being able to identify, network and nurture champions and you have helped build and document success stories.
- You're technically savvy, with experience using (or desire to learn how to use) the tech-stack and tool-kit of a modern SaaS Customer Success pro.
The good stuff...
- We're excited to offer Share Options as part of our compensation package.
- 20 days of PTO per year + public holidays, and we want you to take all of them!
- 3 volunteer days to use for any charitable/voluntary cause you would like.
- A top-tier private health insurance package.
- A 401k contribution plan
- Work from home stipend
- A personal learning and Development budget through Learnerbly. You'll be supported in your quest for knowledge, whatever that looks like to you.
- If you're thinking of starting or growing your family, then you'll be in great company - more than half of our team are parents and we've built a globally consistent parental leave approach that we're proud of.
- Employee Referral Scheme.
- Safeguarding the mental health of our teams is paramount for us. If you'd like to, then you'll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.
Target compensation package: $130,000 - $145,000 + 25% variable + stock options + benefits.
The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we'd still love to hear from you to better understand if there are more suitable opportunities at Cutover.
Diversity Statement - Empowering Our Teams
We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community - especially during the past years of the pandemic.
If you are excited by this role, we invite you to apply! Even if your profile doesn't check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning.
Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status.
