Customer Success Manager

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in '18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more!  We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

Regal.io is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base. The Customer Success Manager role is a key data-driven, consultative, client-facing growth driver within Regal's rapidly scaling business.

As a Customer Success Manager at Regal, you will work with our high-growth customers to ensure they are gaining as much value as possible out of our platform. You'll partner with executives, operations leaders, and sales managers to understand and achieve your customers' revenue goals. You'll run go-to-market strategy sessions to discover new ways Regal can drive incremental revenue for your customers. Further, you will work closely with leadership to share customer insights and ensure that the Regal platform continually improves to better serve our customers.

RESPONSIBLITIES:

• Create consultative relationships with your customers to identify and discover new opportunities, use cases, and campaigns that grow revenue
• Grow client contracts  by delivering compelling data presentations and working through people, process, and technology obstacles
• Drive early and successful renewals that yield durable, high-quality, well-negotiated contracts
• Develop relationships with each customer at the executive, operational, and go-to-market team levels to build multithreaded account relationships
• Partner with internal teams to oversee customer experience and rapidly address risks and opportunities

ABOUT YOU:

• 2-4 years of experience at an early-stage start-up owning post-sale customer experience OR 2-4 years of experience in banking/finance OR 1-2 years of management experience
• Excitement for ambiguity, experimentation, and not afraid to make mistakes
• Track record of data-driven projects that drive and expand contract value
• Strong communication skills across a variety of personas within an organization
• Demonstrated ability to manage complex projects, like software implementations

BENEFITS/PERKS:

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• Happy hours, team outings, & annual offsites!
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICES:

This position is only available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.