Customer Services Representative

MAIN RESPONSIBILITIES

Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction.

Delivery

• Is responsible for the treatment of delivery orders from their reception (via computer, fax, post) up until client delivery.
• Must inform Materials Supply and Planning of stock and order anomalies.
• Is responsible for managing the client portfolio (updating, storage)
• Must receive client demands (in writing or by phone)
• Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries.
• Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire)
• Is the guarantor of meeting deadlines for client deliveries.
• Is responsible for accuracy of sales plan for his / her client portfolio,
• Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life)
• Must participate in stock inventories.

Must apply all the Quality, Environmental and Safety procedures and operating instructions within the framework of operations linked to his/her job and the rules defined by the Group

Level and Experience :

Associate Degree is preferred, 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment. Would consider High School Diploma with 5-8 years of experience.

3-5 years of similar Customer Service Responsibility with large manufacturing customers.

Preference will be given to Bachelor's degree.

Professional abilities :

• Good company representative, is an effective communicator and listener, is autonomous, has good initiative
• Analytical skills, customer service experience, can handle stress, has a good telephone manner
• Ability to speak one foreign language is essential
• Knowledge of office software platforms is essential

Technical Knowledge :

• Knowledge of computer management systems
• Knowledge of transport management
• ERP systems would be preferred SAP supply-chain is a plus
• Experience with EDI (Electronic Data Interchange) IE Processing, ASN's receiving in customer demand
• Proficient in Excel - VLookup, formulas, pivot tables and charting

AKWEL is a stable, indoor/year round employer in a modern, industrial plant that provides all basic tools and equipment.

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative