Customer Service/Office Assistant

We are a family owned and operated bakery since 1975, with employees who have worked with us for decades. We look for people who are hard working and keeps our work environment fun. We like to see potential in people we hire so they can grow with us. We are constantly improving our production and customer experience. If you like a challenge, and have what we're looking for, we want to hear from you!

BASIC EXPECTATIONS:

- Good Communication

- Basic Computer Knowledge

- Organized and Detail Oriented

- Friendly and Easy to Work With

- Motivated and Eager to Learn

JOB OVERVIEW:

We are looking for a retail customer service / administrative assistant to join and grow with our bakery. This position helps customers but also assist our administrative team in coordinating shipping, order processing and miscellaneous office tasks. Strong communication skills is a must.

This position will communicate with customers in person, on the phone and by email to fulfill customer needs and ensure customer satisfaction. We are looking for someone friendly, outgoing and with some sales and retail experience. This position will be handling many of our computer and administrative duties. Must be a quick learner, work well with others and a multi-tasker. We will provide additional training but looking for someone with:

- Computer skills including google sheets/docs.
- Strong English skills including spelling, grammar and writing complete sentences.
- Basic photo shop knowledge. NOT required but do let us know if you have some.

Our bakery is constantly working on ways to improve the shopping experience for our customers so this person must be willing to be a team player, have a good attitude and willing to learn and grow with our bakery.

Daily tasks and expectations include but not limited to:

- Helping customers with custom cake and cookie orders with good knowledge of bakery offerings. Must be a quick learner to understand our menu and process. Must be comfortable with talking on the phone and quick to respond with customer questions.

- Experience in working on the computers; to process orders from online orders to replying to customers' emails. Must be professional, use proper English and know basic typing.

- Work on the register for orders and online payments. Basic math required.

- Package cookies and gift items in orderly and timely matter. Must be organized and detail oriented.

- Minor production and cleaning duties. Must be able to stand during the shift, cut fruits, sweep, wipe, able to carry up to 30lbs and other minor tasks the Kitchen Production team needs help with.

- Weekends shifts are required.

Pay will depend on applicant's experience. Please respond to the asked questions under Applicant Qualifications properly to be seriously considered. SERIOUS INQUIRIES ONLY.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Education:

• Associate (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Watsonville, CA 95076: Relocate before starting work (Required)

Work Location: In person