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SalaryCome join one of the fastest growing home services companies in the US!
Sila is a premier HVAC, Plumbing, and Electrical services contractor located in Beltsville, MD. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Dispatcher with a track record of providing exceptional customer service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
Dispatcher/Customer Service Coordinator
About Sila Services
Sila is a premier HVAC, Plumbing & Electrical company with 1600+ professionals in 30+ locations throughout the Northeast, MidAtlantic, and Midwest.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service techniciansDirect interaction with customers in need of service
Answer in-bound callsMake outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays
401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Pay Rate: $22 - $26 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shiftDay shift
Monday to Friday and 1 ½ day Saturday a month
Overtime
Weekend availability for on call once a month, must have wifi at home
Ability to commute/relocate:
Reliable commute to Beltsville, MD daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $22.00 - $26.00 per hour
Expected hours: No less than 40 per week
