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Form of workJob Description
Customer Service Representative
The Customer Service Representative will partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations, and providing superior Customer Service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure operational excellence.
- Respond to customer and outside sales requests in ‘real time’ for price quotations, order placement, adjustments, and cancellations
- Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience
- Prepare quotes, order entry, and resolve queries utilizing the ERP system
- Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates
- Plan, organize and coordinate with management to properly manage an order from beginning to end
- Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate
- Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
- Participate in various projects to expedite/improve the customer experience
- Perform other duties as assigned
Education
A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline preferred. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Experience & Skills
- At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
- Proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
- Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
- Demonstrated ability to work with internal and external customers providing exceptional Customer Service
- Ability to work well with others in a team environment
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual, and planning skills are required.
- Excellent math skills and overall PC literacy (Microsoft Office) are required.
- Must be detail oriented, self-motivated, and disciplined with the ability to multi-task.
- Must successfully complete drug screen, physical and E-Verify
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
- Tuition Reimbursement
Mazzella Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Mazzella Lifting Technologies also provides sling and hoist testing (static / dynamic) — in-house or job site. Some of the major market segments we serve are Steel, Construction, Energy, Oil and Gas, Automotive, Durable Goods and General Industry.
