Address
Form of workJob Description
About the Company: For 75 years, Coda Resources has been an innovative leader in manufacturing and distribution. Our primary focus is producing supplies for the HVAC, electrical, plumbing, and automotive industries. Our main regional headquarters and warehousing distribution center has been re-located in 2020 to a brand-new state of the art facility in Glendale Heights.
Position Summary: The Customer Service Representative is the central point of contact for customers and liaises with other departments to ensure perfect end-to-end execution of all sales orders. A strong candidate will have the ability to build a rapport with our customers and to make decisions to facilitate and expedite order delivery. Knowledge of excel, Microsoft Dynamic NAV (Navision), and experience in manufacturing settings is a strong plus.
Essential Functions:
• Acts as single point of contact to our customers, processes orders, determines inventory availability, pricing delivery methods, and addresses special customer requirements.
• Works closely with shipping/receiving and purchasing to follow-up on customer orders.
• Keeps customer informed of all important and relevant information.
• Maintain customer database.
• Issues, tracks, and communicates return merchandize authorizations.
• Manages fill rate reports and customer’s scorecards.
• Promptly escalates general concerns to direct manager, such as: issues with delivery, returns and quality.
• Ability to cross-train within the department, but also be involved in cross-functional activities, as required.
• Ability to build a strong rapport with customers.
• Actively participates in problem solving, making recommendations, and assisting with process flow, supporting longer-term strategy and vision.
• Maintain the integrity of confidential business and product information.
• Performs all other duties as assigned.
Qualifications:
• Minimum 2 years of customer support experience in a consumer product industry.
• Action-oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customer’s concerns.
• Detail oriented along with exceptional organizational skills.
• Excellent written and communication skills.
• Excellent interpersonal skills, flexibility, and a willingness to learn new things.
• Ability to multi-task without sacrificing accuracy and performance.
• Able to work independently and in teams and cross-functional environments.
• Positive attitude, good work ethics, and values.
• Intermediate to advanced knowledge of MS Excel required.
• Knowledge of Microsoft Dynamic NAV (Navision) a plus.
Regardless of the product line or component, Coda’s core values of offering unparalleled service along with high-quality products at competitive pricing are what our founder Abraham Tropper built the company on almost a century ago. Today, his grandchildren still maintain these same values and instill them in all divisions of the company.
In the past few decades, Coda has grown into an international manufacturing supplier with wholly owned factories in China and Vietnam. We currently operate over 500,000 square feet of injection molding and 350,000 square feet of metal casting facilities. These investments have enabled Coda to consistently deliver quality products to our customers and have allowed us to become first-in-class within our areas of expertise.
