Customer Service And Purchasing Support

Company Mission: To be the premier employer for individuals with disabilities.

Title: Customer Service and Purchasing Support

Brief Description: Work with existing customers to fulfill shipments and respond to inquiries.

Responsibilities:

Customer Service:

• Key point of contact for all clients after initial PO
• Account overview meetings
• Build account past initial PO
• Resolve any client issues
• Arrange client visits on site and to them

Procurement Support:

• Vendor management
• Research vendors when new materials are needed
• Handle ordering of small day to day items
• Database the vendors we use for what and easily recall their information to see what else they do
• Gather quotes for new materials and competitive pricing for indirect materials

Finance Support:

• Ensure that PO's move to AR and are processed correctly
• Always have the client point of contact that handles all AP to ensure we are paid timely
• Client audits to ensure profitability

Production Support:

• Work with department heads regarding completion of orders and accurate inventory counts
• Process transactions for production completion

Work Conditions:

• Must be willing to work 40 hours per week.
• All work done primarily in an office environment.

Knowledge, Skills, and Abilities:

• Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook and Teams
• Skill to communicate clearly and effectively, orally and in writing.
• Skill to research and compile data found on the Internet.
• Ability to maintain a professional, courteous and helpful manner in dealing with others.
• Ability to work in a team oriented environment.
• Ability to follow oral and written instructions.

• Ability to establish priorities, work independently, organize and proceed with objectives with minimal supervision.
• Ability to pay attention to detail.
• Ability to establish and maintain an effective working relationship with other employees.

Education/Experience:

• High School diploma or GED