Customer Service Supervisor

As a Customer Service Supervisor, you will be responsible for daily operations of the Customer Service department. Communication and team work are a vital part of this role. You will work with customers and our sales teams to provide product and pricing information on various products and help to resolve issues . You will communicate regularly with your management chain on project updates and department needs. Along with your team on important information, updates, and expectations. In this role, you may also work on spreadsheets and reporting. Responsibilities also include hiring, training, and providing feedback to your team members. In addition, you will often work with several internal teams such as marketing, pricing, compliance, and supply management teams on various projects to help provide the best products and support to our customers.

• Strong verbal and written communication skills
• Ability to multitask and prioritize
• Skilled in problem resolutions, conflict management, and team dynamics
• Previous experience supervising a team a plus
• Knowledge or experience with Reynolds’ products a plus

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Celina facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.