Mental Health Technician

Job Title: Mental Health Technician

Location: Any Location

Job Type: Full Time

Overview:

Lilac Center is seeking a dedicated and compassionate Mental Health Technician to join our team. The ideal candidate will play a crucial role in supporting the day-to-day operations of our facility, with a particular focus on Intensive Outpatient Programs (IOP) duties, intake appointments, and CARF-related duties. This position requires someone with excellent organizational skills, a strong commitment to client care, and the ability to work collaboratively with a multidisciplinary team.

Key Responsibilities:

Assist with Intake Appointments:

Assist with intake appointments, including collecting basic information, discussing service options, and scheduling follow-up assessments

Assist with Utilization Reviews

Call insurance companies and provide necessary information and documentation to obtain authorization for services related to IOP

Intensive Outpatient Program (IOP) Support:

Be a co-facilitator for the IOP group

Collaborate with the licensed therapist to ensure smooth program delivery

Communicating and connecting with clients

Collecting and recording data on patient behavior and progress

Collaborating, communicating and assisting with activities of clients and parents

Assisting in the implementation of treatment plans

Assist with Monthly CARF Related Duties:

Monitor and coordinate tasks as outlined in yearly duties calendar

Assist the safety officer in conducting safety drills, inspections, and other safety-related duties

Assist with other misc. CARF related requirements on as-needed basis

Assist in Front Reception Duties:

Greeting patients when they arrive

Assisting patients with the admissions paperwork

Entering patient information into the database

Fielding Slack messages from providers

Scheduling appointments, consultations and other services

Manage phone calls, emails, chats, and client portal messages to provide timely and efficient responses

Utilize the Zen Desk ticketing system to handle patient requests and track interactions

Collect copayments at time of service and follow up on past balances due

Help patients in distress by responding to emergencies

Maintain the reception and common areas in the office

Work Hours:

Monday through Thursday: 9:00 am to 7:00 pm

Commuting:

This position will require occasional commuting to the different Lilac Center locations. Travel reimbursement is available.

Pay Rate:

$20 to $22.50 per hour

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by employees within this job, but is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Qualifications:

Bachelor's degree in Psychology, Social Work, Counseling or related degree.

Previous experience in a Mental Health or healthcare setting is preferred

Excellent communication and interpersonal skills

Ability to handle confidential information with discretion

Proficiency in using a computer, scanner, copier etc..