Customer Service Specialist

Customer Support Specialist
We are seeking a Customer Support Specialist to join our growing marketing team in Cincinnati, OH. In this role, you will be the first point of contact for our clients and provide excellent Customer Service and technical support.
Responsibilities:

• Field incoming calls, emails, and chat messages from clients regarding questions, issues, complaints, etc. related to our products/services
• Troubleshoot technical problems and provide solutions in a timely, professional manner
• Log and track support tickets through resolution using our CRM system
• Assist clients with placing orders, payments, account changes, and other requests
• Escalate complex issues to the appropriate internal team when needed
• Suggest product/service improvements based on client feedback
• Contribute to our knowledge base with help articles, FAQs, and training materials

Requirements:

• 1-2+ years experience in Customer Service or technical support role
• Excellent verbal and written communication skills
• Strong technical aptitude and ability to troubleshoot software issues
• Proficiency with CRM platforms and help desk software
• Patient, friendly demeanor and ability to diffuse tense situations
• Availability to work some evenings and weekends as needed

We provide competitive pay, great benefits, and room for advancement. Our team values collaboration and continuous improvement. If you are dedicated to providing 5-star service that delights our clients, we want to hear from you!
Please email your resume and cover letter to get started!

Opportunities for advancement