Customer Service Specialist

The Otterbein SeniorLifeCustomer Service Specialistwill work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.

• Provide extraordinary Customer Service to all incoming elders and families and ongoing throughout the elders stay
• Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Act as key support to elder and team through the internal admission process.
• Facilitate flow of information regarding new admissions and census changes between departments.
• Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
• Ensure "Room readiness" for admissions – manage First Impressions; create welcome package
• Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
• Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
• Facilitate the gathering of report information for long-term new Admissions
• Ensure completion of Patient Inventory assessment

Education: High School diploma/GED required. Prefer Associates or Bachelors Degree

• Experience and Qualifications:
  • Prefer 1-3 years of related work experience in Customer Service; significant plus if experience in Long Term Care or other Healthcare Setting
  • Critical thinking skills
  • Must be able to prioritize/multi task
  • Good at building relationships
    

    BENEFITS*

    Medical insurance with free virtual doctor visits

    Pharmacy Benefits

    Vision and dental insurance

    Paid Time off that accrues immediately

    Paid Holidays

    Life insurance

    Retirements Savings with a 401(k) or 403(b) with company match

    Get access to 50% of your wages before pay day through PayActiv

    Employee sponsored fund for employees in need

    Employee Assistance Program (EAP)

    Tuition Assistance

    *Some benefits are based on hours worked

  • Apply today and begin a meaningful career as an Customer Service Specialist at Otterbein!