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Form of work Position Information
Classification Title Customer Service Specialist Intermediate Working Title Customer Service Specialist Intermediate Hire Types Staff Division Finance & Facilities Department Business Office Unit Bookstore Location St. Cloud FLSA Non-Exempt Full/Part Time Full Time FTE 1.00 Employment Condition Unlimited Work Shift Days Work Schedule/Hours/Days Monday-Friday 6:45am-3:15pm
Posting Details Salary Minimum $19.57 Salary Maximum $25.95 Salary Type Hourly Bargaining Unit/Plan 206, AFSCME Clerical Job Description POSITION PURPOSE:
This position exists to serve as the lead cashier at the campus bookstore. In this role, you will be responsible for providing excellent Customer Service, processing transactions efficiently, and ensuring the smooth operation of the cash register. You will also play a key role in supporting the bookstore team with merchandising and inventory management of textbook and non-textbook items.
JOB RESPONSIBILITIES:
1. Customer Service Representative
- Build positive relationships with customers, address their needs effectively, and contribute to the bookstore's overall success.
- Balance cash drawers and finalize daily deposit reports (opening the store).
- Monitor, print and process web store orders.
- Prepare the point-of-sale system for student charging.
- Prepare the point-of-sale system for student textbook renting.
- Setup and communicate to campus important dates and semester specific operational information.
- Research and correct any transaction errors.
- Work with MBS to resolve system issues and assist with system upgrades.
- Train and supervise student workers on Bookstore procedures.
- Update procedure manuals.
2. Manage third party billing and department charging.
- Oversee third party charge accounts for all charging types by semester or fiscal year. Work with MBS to purge charge accounts when needed.
- Set up charge accounts limits manually for department and copy center charges based on purchase orders received by fiscal year.
- Generate end of the semester PSEO logbooks to track student returns.
- Update the Bookstore Application at the start of each term with the end charging date for the Charge for all events.
- Create and forward month-end reports to the Bookstore supervisor and Business Office.
3. Order semester specific operational supplies.
- Update and order rental agreements and rental textbook stickers.
- Update insert for online orders with return and rental information.
- Update inserts for PSEO orders with return instructions.
- Order shopping bags, shipping boxes, and shipping envelopes as needed.
- Order other forms as needed.
- Post important charging dates each semester.
4. Inventory control function for beverages, candy, and snack items.
- Purchase beverages, candy, and snack items to ensure products are available for customers and expand sales in the bookstore. Work with vendors to offer a variety of items that reflect the student population.
5. Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
- Set up store mapping for the physical inventory process at year end and conduct inventory counts.
- Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
- Knowledge of Customer Service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction.
- Skill in Customer Service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
- Ability to present information to diverse customers.
- Two or more years of experience in a similar business position.
- Two-year degree in a Business-related field, with emphasis on retail.
- Ability to successfully use software such as Microsoft Word and Excel to create and modify documents and spreadsheets.
- Knowledge and understanding of MBS systems such as ARC (Advanced Retail Center) and Insite ecommerce marketplace.
- Ability to organize tasks, initiate action, work independently within parameters, and communicate effectively with a diverse range of people.
- Ability to multi-task and quickly adapt to changes in policies, processes, procedures, and priorities, and ability to work independently within parameters.
- Ability to communicate effectively and demonstrate proficient human relations skills to work with a varied level of internal and external customers to achieve effective problem solving.
- Experience in a retail environment and has the ability to operate a cash register, calculator, card reader, and pricing equipment.
- Commitment to equity, diversity, and inclusion.
Physical Requirements, with or without an accommodation:
Must be able to transport up to 40 lbs. occasionally while moving boxes of textbooks.
About St. Cloud Technical & Community College (SCTCC) is located in the heart of beautiful Central Minnesota, just an hour from the Twin Cities. Founded in 1948 as the second technical college in the state, SCTCC has committed to meeting the needs of our community through its 90+ programs of study that closely match the types of jobs available in the area. Learn more about our area here: https://www.stcloudshines.com/
SCTCC is proud to be a Minnesota Yellow Ribbon Agency.
Benefits Info GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, SCTCC offers a comprehensive benefits package including low-cost medical, dental, and vision insurance; short- and long-term disability; generous vacation and sick leave as well as 11 paid holidays each year; employer-paid life insurance; pre-tax flexible spending accounts; retirement plans; and tax-deferred compensation.
Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met. For information on benefits, visit SEGIP's website SEGIP. The contract outlines many additional benefits provided. For more information on retirement benefits, please view the retirement brochure through MMB.
Additional benefits include tuition waivers available for employees and certain dependents, once qualifying criteria are met. For information on benefits, visit SEGIP's website SEGIP. The contract outlines many additional benefits provided. For more information on retirement benefits, please view the retirement brochure through MMB.
State of MN Benefits
Posting Detail Information
Posting Number F259P Number of Vacancies 1 Re-posting Desired Start Date 04/10/2024 Position End Date (if temporary) Open Date 03/13/2024 Close Date 03/20/2024 Open Until Filled No Accept Applications No Special Instructions Summary Submit your online application and supporting information to: https://mn.gov/mmb/careers/ to job number 74815. Please be sure to remove personal information such as birth date and social security number from documents prior to uploading. Review of resumes will begin after March 20th, 2024. For more information, please contact Human Resources at 320-308-5993.
Posting Contact If you have general questions about this posting, contact Stephanie Mahal in Human Resources at hr@sctcc.edu. Equal Employment Opportunity Statement Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.
