Customer Service Specialist

Description
Alliance Water Resources is a growing water and wastewater contract operations company with an open Customer Service Specialist position in the Troy, MO area.
About the Job
This position has varied general office and clerical work. Under the direct supervision of the Office Manager & Local Manager, this employee performs a variety of clerical duties following established guidelines.
Requirements
Essential Functions:

• Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact
• Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
• Processes reports: examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
• Maintains records to ensure fees are paid as directed.
• Orders and maintains office supplies, reviews and prepares vendor invoices for payment.
• Operates various office equipment including personal computers.
• Maintains information on service requests, locates, yard requests by logging all pertinent information received from the client and internally generated work.
• Types and reviews for accuracy any correspondence, form letters and reports where instructions are clear, and precedence is followed; generates related reports.
• Assists with tablet devises for the District GIS Mapping System; includes trouble shooting and data entry.
• Assists with collections process of delinquent customer accounts, including disconnection of services and reinstatements.
• Receives and remits meter reading information for billing purposes; maintains and informs personnel of route reading schedule.
• Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintains files for service requests.
• Generates service requests for leak investigation, meter replacement, reading, and verifying meters; generates line locate requests and notifies all utilities of intent to dig.
• Monitors radio by answering calls and dispatching employees as needed.
• Cross trains in related positions as needed.
• Performs related duties as needed or assigned.

Knowledge, Skills, and Abilities-Minimum Qualifications

• Knowledge of standard office practices and procedures, and equipment.
• Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain moderately complex records and ensure confidentiality.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
• Possess or the ability to possess a valid driver's license.
• A person working in this job will need, on a daily basis, to:
• Operate general office equipment including, but not limited to, personal computer, fax machine, copier and scanner
• Read instructions, job orders, etc., complete forms and write notices
• Perform work that is primarily of a sedentary nature in an office setting
• Interact with employees and the general public

Preferred Qualifications: Customer service experience, experience with handling cash and accepting payments. The position requires employee to work on-site in the office.