Customer Service Specialist (Hybrid)

A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting.
***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.**
Responsibilities:

The Customer Service Specialist will:

• Answer customer/consumer calls and e-mails
• Provide Customer Service and troubleshooting as needed
• Respond to consumer online reviews through the portal
• Arrange for shipment of replacement parts
• Track and trace delivery of orders
• Communicate with employees throughout the organization on customer requirements
• Initiate claim process with customers
• Organize and maintain claim files
• Notify the manufacturers of new claims and manage claims to closure
• Work within several customer portals
• Assist with general office and data entry projects, as necessary

Qualifications:

• 1+ year of experience in a Customer Service and/or General Office Administration role
• Associate's Degree
• Computer savvy
• Microsoft Office Suite proficient
• Exceptional phone etiquette
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized