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SalaryPosition Description
About Harris County Community Services Department:
This office is focused on addressing the housing, infrastructure and public service needs of the low to moderate-income community in Harris County. This is accomplished through a process of securing and managing grants from the U.S. Office of Housing and Urban Development (HUD) and partnerships with other government and non-profit agencies, resulting in a variety of programs, projects, and services.
Customer Service Overview:
Performs tasks as a Customer Services specialist II, which includes handling calls from the public sector based on section-specific criteria, assisting clients in obtaining specific information and inputting data into Case worthy. Receives and engages with visitors, manages incoming and outgoing mail, places and receives supply orders, coordinates conference room reservations, oversees petty cash, and maintains a staff list for the designated department location.
Duties & Responsibilities:
- Open the phone lines at 8:00 AM and close at 5:00 PM
- Answer calls from the public in a timely, professional manner, and redirect caller to appropriate staff or take accurate messages
- Enter data into Case Worthy
- Provide basic and accurate information
- Stay informed of CSD services
- Research and retrieve data when necessary
- Attend weekly meetings to discuss processes
- Attend professional development classes in an effort to remain current and relevant in the Customer Service field
- Special projects as assigned
- This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
- Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High school diploma or G.E.D. equivalent
Experience:
- Two (2) years of Customer Service experience
- Two (2) years of clerical experience
- Two (2) years of data entry experience
Licensure:
- Valid Driver’s License (Texas upon hire)
Knowledge, Skills & Abilities:
- Working knowledge of Microsoft Suite applications including Excel, Word, and PowerPoint.
- Ability to perform duties in a professional, ethical, and responsible manner.
- Ability to multi-task.
- Ability to operate a multi-line phone system.
- Ability to use web browsers effectively.
- Ability to exhibit a high level of confidentiality.
- Ability to display punctuality, congeniality, dependability, and efficiency.
- Strong communication skills, people skills, and problem-solving skills.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Bilingual in English and Spanish
General Information
Position Type, and Typical Hours of Work:
- Full-Time | Regular
- Monday - Friday | 8 a.m. - 5 p.m.
Work Environment:
- The job is performed in a professional office environment.
Physical Demands:
- This is primarily a sedentary role; however, working with files is required.
- Ability to lift up to 5 pounds and bend and stand as necessary.
- No special safety precautions are required.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular(full-time) positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
