Address
Form of workDescription:
Taking inbound service calls to take payments over the phone, order statements/payoff letters/paid in full letters, provide account balances. Employees are expected to take 35 calls/day on average with a 7.5 average call time and a 2 mins average wrap time on each call. Will be measured on QA Compliance, schedule adherence, and call quality.
Must Haves:
- 1 Year experience supporting charged off loans and credit cards, bankruptcy accounts, or estates in a deceased processing capacity
- MS Office Suite (Outlook, Word)
- ERP or CRM experience that allows to view account balance and activity
Additional Skills & Qualifications:
- Bilingual
- Slack experience
- Experience with Bankruptcy, Deceased customer's estates, and charge of debt status
Work Environment
- Start date is May 13, 2024
- There will be 5 weeks of training followed by 3-4 weeks of nesting that will all be onsite M-F from 8-430pm CST.
- After nesting will be able to work 100% remote full time.
- Schedule will be M-Th 10-630pm and Fri 830-5pm CST.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
