Address
Form of workPOSITION PURPOSE
SITE(S)
MINIMUM EDUCATION REQUIRED
MINIMUM EXPERIENCE REQUIRED
LICENSES / CERTIFICATIONS REQUIRED
SUPERVISES
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Responsible for assisting the department leadership with oversite of a variety of essential business functions that may include appointment scheduling, patient check-in, registration, coverage management, patient portal signup, patient message collection and routing, departmental support, prior authorizations, reporting, and work queue management.
SITE(S)
- Froedtert South Imaging Services Locations
MINIMUM EDUCATION REQUIRED
- High School Graduate
- Associates degree in a business or healthcare field (preferred)
MINIMUM EXPERIENCE REQUIRED
- Two years of Patient Access, revenue cycle or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization or customer service.
- One year prior supervisory related experience
LICENSES / CERTIFICATIONS REQUIRED
- Current BLS and/or CPR certification from the American Heart Association or American Red Cross or the ability to obtain certification within 6 weeks of hire.
SUPERVISES
- Department-specific staff
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Knowledge of Medical Terminology, International Classification Coding of Diseases and Current Procedural Terminology guidelines and requirements related to inpatient and outpatient imaging services.
- Excellent computer skills, proficient with internet, email and Microsoft office programs. Excellent customer service skills
- Effective written and verbal communication skills
- Ability to read, write, hear, speak, and comprehend the English language fluently.
- Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
- Experience in patient registration, insurance verification and health insurance plans
PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
- Positive communication skills, ability to successfully interact with all customers and staff, continuous demonstration of courteous, cooperative, and service oriented manner.
- Fosters departmental teamwork and positive working relationships with employee's and physicians.
- Maintains positive interdepartmental working relationships for the purpose of streamlining operations to improve patient care delivery.
- Provides direction to the Patient Access Specialists in Imaging Services.
- Oversees and participates in the daily business operations of appointment scheduling, patient check-in, registration, coverage management, patient portal signup, patient message collection and routing, departmental support, prior authorizations, reporting, and work queue management.
- Provides leadership, training and education to Patient Access Specialists and serves as an exemplary role model and projects a positive image of Froedtert South following the Froedtert South Mission Statement and Values.
- Must meet Department specific essential job duties.
- Supports leadership, department, and System policies and procedures.
- Responsible for the coordination of the department's daily workflow.
- Assists in the development and review of policy and procedures. Assists in employee recruitment, retention, counseling, education/training, and correction.
