Address
Form of work
SalaryJob Title
Customer Service / Inside Sales Representative
Job Summary
Responsible for assisting customers with orders, questions, and product inquiries. The ideal candidate will be a quick learner, organized, outgoing, personable, and have basic keyboarding skills. You will need to understand the Customer Service process, how to build relationships, and problem-solve.
Primary responsibilities
- Answer incoming customer inquiries and communicate with customers through various channels, including phone, email, fax, and mail.
- Greet customers warmly and determine the reason for calling quickly.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Assist customers with placing orders, refunds, exchanges, or sample requests.
- Suggest solutions based on customer challenges or reasons for calling.
- Understand and communicate G&G policies in a friendly manner.
- Communicate pricing, inventory levels, lead-time delivery, and order status.
- File as needed.
- Create RGA and credit memos.
- Update & maintain the quote and quote follow-up spreadsheets.
- Have a strong understanding and know G&G products and capabilities inside and out.
- Enter quotes and orders into the computer system and send order confirmations and quotes via phone, email, fax, and mail.
- Confirm delivery and follow up on quotes via phone, email, fax, and mail.
Other Skills and Abilities
- Demonstrates the ability to perform under stress and is adaptable to different working styles and environments.
- Strong organizational skills can prioritize workload and multi-task while maintaining strict attention to detail and working independently.
- Has strong interpersonal skills with the ability to use sound judgment and discretion regarding confidential information.
- Able to work in a team, find common ground, and collaborate with management, colleagues, peers, and customers.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work extended hours as needed; regular and predictable attendance is required
Job Type: Full-time
Pay: $16.50 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Omaha, NE 68112: Relocate before starting work (Required)
Work Location: In person
