Customer Service Representative/Dispatcher

Local Heating and Cooling company is seeking a Customer Service representative to join our office support team. This is a perfect career for someone who has excellent work ethic and on time record. We would prefer someone who has experience in Customer Service and dispatching who has worked in an office setting and knows the local area but it is not required. This is a full time position with a 401K, Medical benefits and PTO. pay rate starting at $18 and up depending on experience.

Daily Duties

• Provide fast, friendly Customer Service to our customers
• Answer incoming calls and emails related to service or billing
• Make outbound calls to book, confirm and follow-up completed appointments.
• Schedule service/estimate appointments in a timely manner
• Other assigned duties as directed by management

Key Competencies:

• Honesty and integrity
• Able to take direction and quickly learn new processes and services offered by HVAC Comfort
• Able to work well under pressure
• Career-minded, with excellent Customer Service skills
• Ability to multitask

Physical Requirements:

• Must be able to sit for long periods of time
• Must be able to work varying shifts during peak seasons.

Hours are Monday-Friday 9am-5pm some Saturdays 10am-3pm required during peak season

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Clarkston, MI 48346: Relocate before starting work (Required)

Work Location: In person