Customer Service Representative/Call Center

This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance. Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions
- Provide feedback to management regarding concerns and trends

Requirements:
- Previous experience in Customer Service or call center is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with the ability to accurately enter data into systems

Job Types: Full-time, Contract

Pay: $17.20 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Remote

Application Question(s):

• Are you available to work a fulltime schedule between the hours of 8am -10 pm EST?
• Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No?
• You will start the security clearance process on day 1 of orientation. You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date. This process can take up to 6 weeks to clear.
• Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment. Yes or no?

Experience:

• Call center: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Work Location: Remote