Customer Service Representative/Call Center Agent/Customer Service Age

Position Title: Customer Service Representative

Location: Dallas, TX (On-site) 75240

Job Type: Full-time

Are you looking for a place to call home? Do you want a fun friendly work environment? Are you a good, caring person with great aptitude? Then let’s talk, you may be the person we are looking for. As a CSR you will be the primary point of contact when servicing our customers by fulfilling their request. You will be responsible to adhere to all call center metrics including outbound and inbound calls metrics, along with some administrative duties including but not limited to the following: data entry, entering payments, processing false alarm reports, billing, and responding to emails, among others. The job requires knowledge of internal processes and procedures, some collections, strong interpersonal skills, the ability to multi-task, and able to create a sense of urgency. Providing timely and effective responses to our customer’s requests are key skills required for this position. Attendance is of high priority. Must be able to pass a background check and drug test

We are looking for a Call Center Representative that will be the liaison between PMAM Corp and its current or potential clients. The successful candidate must be able to accept ownership for effectively solving customer issues, concerns, and inquiries, keeping our customer satisfaction at the core of every decision and behavior.

Responsibilities:

1. Must be able to manage high volume inbound and outbound calls in a timely manner
2. Must be able to adhere to the company call model using, “opening, closing, and messaging scripts” when servicing our clients
3. The one-call resolution, resolving customers' billing and credit concerns, providing solutions and/or alternatives
4. Seize opportunities to upsell products when they arise
5. Build sustainable relationships and engage customers by providing Legendary Customer Service.
6. Keep records of all conversations in our call center database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level
8. Meet personal/team qualitative and quantitative targets

Skills:

1. Previous experience in a customer support role (CSR agent, face-to-face, retail)
2. Track record of over-achieving quota
3. Strong phone and verbal communication skills along with active listening
4. Familiarity with CRM systems and practices
5. Customer focus and adaptability to different personality types
6. Ability to multi-task, set priorities and manage time effectively
7. High school degree

Job Type: Full-time

Benefits:

1. Dental Insurance
2. Health insurance
3. Paid time off
4. Vision insurance

Shift: 8-hour shift-Day shift

Weekly day range: Monday to Friday

In-person:

Ability to commute/relocate:

Experience:

1. Call center: 1 year (Preferred)
2. Customer service: 1 year (Preferred)

Work Location: In person-Dallas, TX 75240: Reliably commute or planning to relocate before starting work (Required)

Supplemental Pay

Bonus pay

Commission pay

Other

Work location

One location