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Form of work
SalaryPosition Description:
The Customer Service Representative (CSR) delivers exceptional Customer Service and a positive client experience when answering the phone or meeting with the client.
Reports to: Office Manager, CSR Lead
Status: Full-Time, non-Exempt
Requirements:
The Customer Service Representative (CSR) delivers exceptional Customer Service and a positive client experience when answering the phone or meeting with the client.
Reports to: Office Manager, CSR Lead
Status: Full-Time, non-Exempt
Requirements:
- Minimum one year sales or Customer Service experience.
- High school diploma or GED.
- Valid and active driver license.
- Clear driving and criminal record.
- Excellent written and oral communication skills.
- Proficient in technology.
- Courteous, proactive and professional.
- Hands-on and detail oriented.
- Communicate effectively with prospective and current clients.
- Proficient with company phone system.
- Create, submit and follow-up with client estimates, up-sells and quotes.
- Communicate effectively with staff to ensure a positive client customer experience.
- Excellent time management skills and possess a positive demeanor.
- Proactive, professional and self-motivated.
- Maintain client retention and inform management of any issues.
- Assist with administrative duties as necessary (i.e., filing, mailings, etc.).
- Problem-solver, enthusiastic and outgoing.
- Understand and comply with company policies and procedures.
- Other duties as assigned by management.
