Customer Service Representative/Call Center

Maven Wise, LLC is recruiting for a Customer Service Representative with heavy call center experience! This is a great opportunity to join a world class team for a medical devices organization specializing in restorative therapies. Hybrid work status (2 days in-office in Valencia, CA/ 3-days Remote). Immediate Start!

Seeking applicants with strong work history, and excellent Customer Service centric experience.

Here's your day-to-day:

• Provide responsive and reliable Customer Service and basic technical support & troubleshooting.
• Provide liaison support between customers and coordinate with other departments.
• Process returned materials, including initiation, receipt, expediting and closing RMA’s.
• Use of DataWorks system to process sales orders, shipments, field service contacts, RMA’s, report generation and warranties.
• Provide international Customer Service at times, and in such event, work a flexible schedule.
• Perform other related duties as assigned, including special projects.
• Maintain a direct relationship with field staff, patients and clinics by traveling (from time to time)

Your experience & expertise:

• Must have high school diploma or GED
• Customer service for product or medical devices experience
• 2+ years of call center/teleworking experience
• Exceptional ability to effectively communicate both written and verbal

Hours: 7:30am-4:30p Monday-Friday

Job Types: Full-time, Temporary

Pay: $21.50 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Sylmar, CA 91342: Relocate before starting work (Required)

Work Location: Hybrid remote in Sylmar, CA 91342