Customer Service Representative Downtown San Francisco

Overview The Customer Assistance Representative Sr (CAR Sr) will provide a high level of Customer Service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time and starts at $23.00 / hour. We have two openings for this role. The first location is 233 Ellis Street in San Francisco, CA 94102 and the second is 350 Beach Street. Schedules: 233 Ellis Street9am to 6pm (Monday/Tuesday off) 350 BEach Street9am to 6pm (Sunday/Wednesday off) We offer:Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development  Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of Customer Service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 6 months prior Customer Service retail or administrative support experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work Monday to Friday 8am to 5pm and some Saturdays from 9am to 1pm.We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.