Customer Service Representative/Automotive Repair

Granite State Tire and Battery in Manchester, NH is hiring an entry level Customer Service Representative to assist in providing our client base a superior Customer Service experience each time they come into the shop. Previous experience in the industry is not required but you must have prior Customer Service experience, a willingness to learn, positive attitude and be able to work in a team of focused professionals.

At GST, we are dedicated to amazing Customer Service while providing professional automotive repair, diagnostics and maintenance services. We are looking for an entry level Customer Service Representative to assist our seasoned Customer Service team with the daily workflow of our high- volume shop. We are committed to training and promoting from within and while this position is an entry level role, it is the path for growth and career opportunities in our ever-expanding business. GST is one of two sister shops working together in the Central/Southern NH region, Come grow with us!

As a Customer Service Representative, you will report to the Service Manager and be responsible for a range of tasks and duties including:

- Greeting customers as they arrive at the shop setting the tone of an upbeat and friendly experience.

- Answer incoming phone calls and setting up appointments and following up on customer questions.

- Making outbound phone calls and when vehicles are ready to be picked up after repair.

- Drive the company shuttle car to drop off and pick up customers at work or home.

- Drive the company shuttle car to move parts from one shop to another or pick up parts at a local vendor.

- Maintain cleanliness in Customer Service areas.

- Maintain cleanliness of loaner vehicles.

- Learn to deliver and discuss pricing estimates with customers.

- Other duties as assigned

Requirements:
- Excellent verbal and written communication skills in English
- Strong sales and Customer Service experience
- Proficient in data entry and computer skills
- Ability to effectively communicate with customers from diverse backgrounds
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills and ability to think on your feet

If this sounds like you, and you have been looking for an excellent opportunity with a family run business that truly cares about its team members, then please submit your resume.

WE LOOK FORWARD TO MEETING YOU!

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: In person