Customer Service Representative/Administrative Assistant

Customer Service Representative/Administrative Assistant

If you are a diligent, organized, and friendly person with excellent people and communications skills, a career as a pest control Customer Service Representative/Administrative Assistant may be the perfect role for you. We are a locally owned and operated company which has been in business since 2001 and are looking to fill a position in our Sacramento, CA location. As the liaison between customers and field representatives, the ideal candidate must properly communicate with callers to understand the services they need or help address or properly route any concerns they may have. We are looking for a proactive go-getter, who is highly self-motivated, professional, and capable of prioritizing tasks utilizing strong organizational and Customer Service skills.

Essential Duties and Responsibilities:

· Professionally respond to customer phone calls and emails

· Accurately document actions taken on each account

· Schedule service appointments

· Process work orders including open/close work orders, identify and correct errors

• Soft collection calls/emails

Qualifications

• Customer service: 2 years (Required)
• Administrative Assistant experience 2 years (Required)
• High school diploma or equivalent (Required)

· Professional telephone demeanor

· Pleasant Customer Service skills are a must!

• Strong work ethic, punctual, reliable, and dependable

· Acute attention to detail

· Excellent time management skills

· Excellent written and verbal communication skills

· Ability to type 50 wpm and utilize 10 key

· Ability to speak, read and comprehend the English language

· Ability to multi-task, stay organized and function effectively in a fast-paced, deadline-oriented environment

• Strong problem-solving skills and analytical abilities

· Self-starter, able to change direction quickly

· Must be able to remain in a stationary position for long periods of time

Pinnacle Pest Control is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Salary

$20 - $23 an hour

Job Type

Full-time

Benefits

· 401(k)

· 401(k) matching

· Health insurance

· Dental insurance

· Vision Insurance

· Employee discount

· Paid time off

Schedule:

• Monday to Friday 8am-5pm
• Saturday Rotations

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you live within 20 miles of zip code 95820?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service and Administration: 2 years (Required)

Work Location: In person