Address
Form of work•Answer calls and emails in a timely manner to maximize customer satisfaction
•Learn product line and resolve entry level issues for the customers
•Manage and monitor daily assignments through the Customer Service team
•Identify and resolve customers' needs, wants, and issues to ensure satisfaction and retention
•Research every issue and provide solutions to customers
•Investigate and report claims to shipping carriers, such as UPS,
FedEx, USPS
•Coordinate pickups and returns between customers and shipping agents
•Monitor delayed shipments
•Assisting with assigned projects with Customer Service department
Qualifications:
Requirements
•3 years of Customer Services experience
•Work experience in Technology, Machining, or Industrial type companies
•Strong phone and verbal communication skills
•Adaptable to different personality types
•Familiarity with CRM technology
•Always customer-centric
•Ability to professionally manage and adapt to customer support incidents
•Strong organizational and time-management skills
•Ability to multitask
•Self-motivated
•Ability to identify and resolve problems
•Adapt to constantly changing priorities
Benefits
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
