Customer Service Representative

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New hires eligible for a $400 CASH BONUS! Call/Text General Manager Hector, to set up a working interview at (617)625-2789.

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys.

U-Haul Offers Customer Service Representatives:

• Flexible scheduling
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401k and Employee Stock Ownership Program
• 24-hour physician available for kids
• Community volunteer opportunities

Customer Service Representative Responsibilities:

• Assist customers inside and outside U-Haul Center with U-Haul products & services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental

Customer Service Representative Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record
• High School Diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.

PHYSICAL DEMANDS: This work requires some physical exertion such as hooking up trailers to customer vehicles, lifting/carrying propane tanks and moving supplies, climbing into and reaching into U-Haul trucks, and long periods of standing and walking while helping customers at the counter and in the showroom.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Compensation package:

• Hourly pay

Schedule:

• Evening shift
• Holidays
• Weekends

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• On-the-job training
• Vision insurance

Experience level:

• 1 year

Shift:

• 4 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Somerville, MA 02143: Relocate before starting work (Required)

Work Location: In person