Customer Service Representative

Rocket Pest is a leading service provider for Pest, Termite, & Lawn Services in Georgia, Florida, North and South Carolina. Our company is growing, and we would love to talk to you about joining our team!

POSITION SUMMARY

The Customer Service Representative will interact with the company’s customers by fielding customer calls, assisting customers in scheduling service appointments and resolving customers’ concerns. The position requires a lot of time on the phone, a good deal of patience and the ability to multi-task.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Utilize mapping/routing software to schedule services for multiple routes each day.
• Answering busy phone calls and immediately handling customer requests.
• Handling emailed scheduling changes from Service Professionals.
• Performs other related duties as assigned.

• MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to route/schedule Service Professionals
• Ability to multi-task in a fast-paced environment
• Have prior routing/scheduling experience with a service company or dispatch experience
• Have prior call center experince
• Capable of multi-tasking, handling multiple phone lines, and be proficient on a computer,
• Microsoft experience preferred
• High school diploma or equivalent required
• At least two years of related experience required

All applicants are subject to drug testing and a criminal background check before being employed. Applicants must also submit a clean driving record prior to employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The job is usually performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor. The ability to communicate orally with employees, management, customers, and business associates both individually and in front of a group is crucial.

Regular use of the telephone and e-mail for communication is essential. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents. Requires good manual dexterity for the use of common office equipment (e.g., computers, mobile devices, copier/scanners).

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Do you have previous experience with service dispatching/ scheduling?

Experience:

• Call center: 2 years (Required)

Language:

• Spanish (Preferred)
• English (Required)

Ability to Relocate:

• Tampa, FL: Relocate before starting work (Required)

Work Location: In person