Customer Service Representative

Monday - Friday: 7 - 3:30 PM

Pay Cycle: Bi-Weekly

Range: $21 - $23

POSITION SUMMARY STATEMENT

The Customer Service Account Representative Manages the day-to-day activity of specific clients assigned to them. The account representative will develop relationships with their clients and learn the specific needs of each client, allowing the representative to be a dependable trusted source of information for their business. The representative will coordinate their Purchase orders through logistical planning and oversee the completion of said orders. This is a relationship building and order coordination position.

CORE JOB RESPONSIBILITIES:

• Contract review incoming purchase orders.
• Enter incoming purchase orders accurately.
• Release and wave orders as assigned. Communicate with buyer as necessary to ensure product is purchased in a timely manner and communicate with clients how Flex technologies processes work.
• Provide customers with updates on delivery status. Notify customers of shipping delays in advance of due date.
• Coordinate with production and shipping managers to avoid late shipments.
• Communicate any special client requests or issues to Sales or Purchasing manager
• Follows up on the priority list to ensure all customer commitments are maintained.
• Respond to all emails same business day with a high level of detail.
• Import retail orders and manage shipments to ensure 72-hour shipping.
• Work directly with Sales department in development and maintenance of client accounts
• Learn the product line and have baseline understanding of product capabilities

Qualifications: Essential skills and experience

• Must have experience working in an office setting and interacting with customers
• Ability to effectively work as a member of a team and be able to work as a self starter without micromanagement.
• Must be detail and deadline oriented.
• Must possess strong organizational and problem-solving skills.
• Ability to multi-task and manage time efficiently.
• Must have strong data entry skills.
• Must have ability to utilize common business software.
• Must be able to communicate clearly both orally and in writing.
• Must be able to perform basic math.
• Must be able to accept constructive criticism and proceed with new expectations.

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job within the environment.

· General office working environment.

· Noise levels are considered light to Medium.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person