Customer Service Representative

Responsibilities:

• Answer and manage inbound phone calls, responding promptly and professionally to customer inquiries, order placements, and product-related questions.
• Read and respond to emails, ensuring accurate and timely communication with customers regarding order status, product information, and general inquiries.
• Process orders efficiently using Salesforce, ensuring accurate entry of customer information, product details, and payment transactions.
• Utilize Authorize.net to securely process credit card payments over the phone, providing a seamless and trustworthy transaction experience for customers.
• Assist customers in tracking their orders through Shipstation, resolving any issues related to shipping delays or order discrepancies.
• Manage return orders, creating necessary documentation, tracking returns, and communicating updates to customers on the status of their returns.
• Perform troubleshooting related to order concerns, addressing customer issues and collaborating with others to resolve complex problems.
• Conduct administrative tasks during non-peak times, including website-related activities, email creation, and supporting other marketing efforts as needed.
• Onboard new customers by guiding them through the process, explaining our products and services, and ensuring completion of necessary documentation.
• Maintain a high level of professionalism and Customer Service, representing the company positively in outward-facing interactions and consistently delivering an exceptional customer experience.

Requirements:

• Work Monday to Friday, 10 AM to 3 PM EST, in a quiet environment with reliable internet and a computer.
• Use personal cellular device for 2-factor authentication for Salesforce.
• Strong organizational skills and attention to detail.
• Proficient in data entry, databases, and Microsoft Office Suite (Outlook, Teams).
• Demonstrate excellent typing accuracy.
• Ability to handle confidential information with discretion.
• Effective written and verbal communication skills.

Job Type: Part-time

Pay: $25.00 per hour

Expected hours: 25 per week

Benefits:

• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: Remote