Customer Service Representative

Alliant Insurance/Senior Market Sales is hiring a Customer Service Representative for our Senior Saving Network office in North Charleston, SC!
https://seniorsavingsnetwork.org/
POSITION HIGHLIGHTS:

• Full time, benefits eligible
• Monday - Friday, 9:00AM - 5:00PM
• Onsite in office

SUMMARY
Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance-related products, and promoting the company's product portfolio via the telephone and internet to support Insuractive to increase company revenue and profit.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service: Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company’s product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes.
• Special Projects: Work collaboratively with fellow staff to advance the values and mission of Instructive and Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.
• Performs other duties as assigned by management.

QUALIFICATIONS
EDUCATION / EXPERIENCE
High School Diploma or GED
Bachelor's Degree in marketing or a related field preferred
One (1) or more years of Customer Service experience.
Customer service or call center experience
Strong verbal and written proficiencies of the English language
SKILLS
Working knowledge of insurance services industries
Knowledge of the general industry procedures, practices and terminology.
Skill in working effectively with inbound and outbound callers/customers.
Skill in negotiating and problem solving to resolve internal and external conflicts.
Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
Skill in the use of time management and organization skills.
Skill in maintaining effective working relationships with all customers, employees and the general public.
Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
Ability to communicate effectively, both orally and in writing, in a constructive manner.
Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
Ability to engage in effective interpersonal interaction, verbal communication and written communication.
Ability to persuade.
Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
Ability to read, write and communicate English effectively.
Ability to maintain all company policies, including all confidentiality and safety policies.
Ability to actively contribute to team effort.
Ability to work independently, exercise independent judgment, make and execute decisions.
Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame.
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