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Form of workAbout Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
This PT position will support our Transportation team. It is eligible to work a hybrid schedule, generally requiring work in-office 2-3 days per week. The ideal candidate will be located in Dallas, TX.
Essential Duties & Responsibilities
(Inbound)
Responsible for fielding inbound phone calls, emails, and FOL reqs/orders for the FT call center. Rep is also responsible for administrative support to the Exhibit Transportation department; under direct supervision, prepares regular work assignments related to the strategy of the department or work team.
- Coordinate all round trip transportation requirements for predetermined clients
- Utilize the current Exhibit Transportation shipment management system for all shipments and ensure that all necessary shipment documentation is properly prepared and distributed
- Effectively communicate and follow up with selective carriers to ensure transportation requirements are met
- Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives
- Effectively communicate shipment details with Freeman Transportation staffs, account executives, account managers, and project managers
- Responsible for communicating pertinent information to internal companies and departments to ensure seamless transportation services
- Efficiently utilize carrier software programs to monitor and manage all tendered shipments
- Manage and reconcile all carrier invoicing
- Perform other duties as assigned
(Outbound)
Responsible for making outbound phone calls and emails to exhibitors for the FT call center. Rep is also responsible for administrative support to the Exhibit Transportation department; under direct supervision, prepares regular work assignments related to the strategy of the department or work team.
- Offer transportation services to exhibitors who have not booked their transportation through Freeman
- Offer transportation services to exhibtors who have use us previously but are not longer using Freeman for these services
- Offer transportation services to exhibitors who only use us on one particular service in order to gain business from all trans services rendered
- Perform other duties as assigned
Education & Experience
- High School Diploma or equivalent
- Prefer to have at least two (2) years in the transportation industry
- Prefer to be able to type 40 wpm
- Must have excellent 10-key by touch skills
- Must be proficient in Microsoft Word and Microsoft Excel
- Must be detail oriented and organized
- Good communication skills (written and verbal)
- Strong analytical and organization skills
- Excellent Customer Service skills
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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