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Form of work***This position is not eligible for visa candidates now or in the future.
Location Option: Batesville, IN
Start Date: April 22, 2024
Pay: $17.58 per hour with $500 sign-ON BONUS
Training Duration: 6-8 weeks (Monday-Friday, 8:30 am - 5:00 pm EST)
Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)
Working Hours: 8-hour shift, Monday-Friday, the call center is open from 8am - 7pm EST /7am - 6pm CT, need to be flexible with shift time
Perks and Benefits:
- $3,500 sign-ON BONUS (including $500 cash and $3,000 equity)
- All IT equipment provided
- Hybrid work schedule (2 days at home, 3 days in the office)
- Free lunch and parking
- Referral bonuses
RESPONSIBILITIES:
- Understands insurance products, procedures, and system capabilities
- Responds to inbound calls providing excellent Customer Service
- Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
- Receives and resolves telephone inquiries from parties of the contract within service standards
- Identify, communicate, and proactively work to solve problems or issues
- Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
- Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
- Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships
- Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
- Main contact for assigned sales representatives, accounts, and states
- Provides a broad range of technical and operational support to clients and agents
- Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
- Participation in team meetings
- Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
- High School diploma or GED required
- 1+ years of work experience in Customer Service
- Strong PC and Software skills, especially Microsoft Office products
- Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
- Proven ability to grasp new products, concepts, and procedures
- Understanding of the industry, sales process, and distribution channel
- Strong attention to detail with excellent organizational skills
- Great interpersonal and team skills required
- Strong written and oral communication skills
- Excellent phone presence and presentation
- Ability to maintain positive attitude and composure in dealing with difficult situations
- Demonstrated flexibility with schedules and time management
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AMAZING Benefits- Click on graphic below to learn more!
