Customer Service Representative

Are you passionate about assisting and guiding individuals through their healthcare needs? Join our team at Reliasure Insurance services LLC. as a Customer Service Representative! We are seeking dedicated individuals who thrive in a dynamic environment, possess exceptional communication skills, and are committed to providing top-notch service to our clients.

Key Responsibilities:

Client Support: Respond to customer inquiries via phone, email, and in-person interactions. Assist clients with understanding their health insurance policies, benefits, claims, and any other related inquiries.

Problem Resolution: Identify and resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.

Policy Guidance: Educate clients on policy details, coverage options, and eligibility requirements to aid them in making informed decisions about their healthcare plans.

Documentation and Record Keeping: Maintain accurate records of customer interactions, transactions, inquiries, complaints, and actions taken.

Collaboration: Work closely with other departments such as Claims, Underwriting, and Sales to ensure seamless customer experiences and to address complex customer inquiries.

Qualifications:

Excellent communication skills, both verbal and written.

Strong customer-centric approach with a passion for helping others.

Familiarity with health insurance policies, coverage, and benefits (preferred but not required; training will be provided).

Ability to multitask, prioritize, and manage time effectively.

Proficiency in basic computer applications and CRM software.

Patience, empathy, and a positive attitude towards problem-solving.

Consistent Attendance and Punctuality are key factors for success.

Why Join Us:

Competitive compensation and benefits package.

Opportunities for career growth and development within the company.

A friendly, supportive and collaborative work environment focused on teamwork and continuous improvement.

Making a meaningful difference in the lives of individuals by assisting them with their healthcare needs.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person