Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Handle outbound calls to follow up on customer inquiries or resolve issues
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records
- Assist with order processing and tracking
- Handle customer complaints and ensure timely resolution
- Provide product information and answer any questions customers may have

Skills:
- Strong Customer Service skills with the ability to handle difficult situations professionally
- Excellent verbal and written communication skills in English and Spanish
- Proficient in using phone systems and maintaining proper phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
- Sales experience is preferred but not required

This is an exciting opportunity for a motivated individual who enjoys providing excellent Customer Service. We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you are a dedicated professional with strong communication skills, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person