Customer Service Representative

Looking for a full time position? This is an opportunity to work in an Onsite call center environment that has a collaborative and supportive working environment.

Selling Points:

• Low call volume
• Inbound calls only
• Work at a premier medical facility
• Help support our veterans

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Houston, TX.

Essential Duties and Responsibilities

• Schedule -Thursday, Friday, Monday 8AM-4:30PM
• Schedule - Saturday, Sunday 3:30PM-12:30AM
• Opportunity to work additional shifts.
• Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
• Transfers calls accurately, quickly, and efficiently for customers.
• Maintains an above average attendance record.
• Follows established standard operating procedures.

Qualifications/Requirements

• High school diploma required
• Prior Customer Service or call center experience preferred.
• Can be a team player
• Can work without direct supervision
• Knowledgeable about Microsoft Office
• Can work well with medical staff, veterans and elderly
• Has a good work ethic
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.

Previous Military encouraged to apply

Must be able to pass an extensive background check