Address
Form of work
Description
Pay:
- $20-22/hour
Schedule:
- Mondays through Fridays, 9am-3pm, occasional Saturday
- This position will be from September until April
- This is a part-time position
Summary:
Customer Service Representatives at Crystal Flash are valued team members who are responsible for providing safe, prompt, efficient and caring Customer Service that delights customers at all times. Responsible for ensuring customer needs are met and their expectations exceeded by providing excellent service and support. They serve as the primary contact and service resource for CF customers through telephone calls, in person, or through other requests and interactions. Team members are expected to support the company’s mission and vision by demonstrating the following values: integrity, safety and environmental protection, Customer Service, open communication, diversity, teamwork and financial responsibility.
Essential Duties and Responsibilities:
- Answer customer calls in a timely and professional manner, assisting customers with best delivery options and scheduling.
- Process customer orders by entering all necessary information into the customer account software, obtaining necessary approvals, and producing a delivery order.
- Help customers in identifying high risk situations and potential safety hazards. Respond to safety issues and emergency situations, keeping a calm and level demeanor.
- Perform delivery reporting processes to provide customer invoices; receive and apply customer payments; record, reconcile and administer deposits and cash management, perform recordkeeping pertaining to customer account activity.
- Achieve and maintain satisfactory levels of service in areas of greeting, account verification, customer needs/problem solving, protocol compliance, Customer Service quality, call center etiquette, and closure.
- Support department needs by performing other functions to maintain efficient and effective operations.
Education and/or experience:
- High school or equivalent
- Intermediate to advanced level experience with computers and Microsoft Office, email, internet, database applications are required along with excellent communication, interpersonal and organization skills.
- Excellent communication, interpersonal, and organizational skills required.
