Customer Service Representative (Part-Time)

Do you thrive in fast paced and stressful environments? Do you excel at multi-tasking? Are you extremely hard working, driven, and self motivated? If that sounds like you, we want you to join our dispatch and Customer Service team! This is an entry level position with excellent opportunity for growth if you are a go-getter! No prior experience necessary, just a great work ethic and the ability to learn quickly. Manchester Motor Freight is rapidly growing locally and nationally and looking for our future leaders to promote from within. This position would be part-time, Monday thru Friday days with flexible hours.

The Customer Service Representative is the key entry-level leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Customer Service Representative will manage asset utilization and drivers to ensure high delivery of Customer Service and fleet profitability.

Additionally, the Management Trainee assists, coaches, and mentors drivers with all training and administrative items.

Qualifications:

• Enjoys fast-paced, stressful work environments with constantly changing challenges

• Ability to prioritize workload and multitask

• Strong organization and planning skills as they pertain to daily trip planning and schedules

• Strong coaching and mentoring skills

• Above average computer skills

• The ideal candidate is a professional with excellent written and verbal communication skills

• Team player

Responsibilities are, but not limited to:

• Managing a fleet of trucks to provide superior Customer Service results

• Handling urgent situations in a timely and professional manner while maintaining your poise

• Tracking drivers, loads and rail schedules to increase driver productivity and service results

• Planning future workload with an emphasis on success and high driver productivity

• Application of all FMCSA guidance regarding safety and driver responsibilities

• Effectively network with our Customer Service, planning and finance functions

• Other duties and responsibilities as required

ABOUT MANCHESTER MOTOR FREIGHT

Manchester Motor Freight is a growing intermodal drayage trucking company headquartered in Manchester, New Hampshire and serving all six New England states: Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire and Vermont as well as the Albany, New York area. For over 40 years, Manchester Motor Freight has provided the finest quality trucking service in the region. In 2018 MMF opened an office in Salt Lake City, UT and now serves Utah, Idaho, Nevada, Wyoming and Colorado as well. Recently we also expanded to Denver, CO which is very exciting!

Our reputation for fast and efficient transportation is testimonial to our dedication to being the best trucking company in the intermodal drayage industry. We utilize a diverse and loyal group of experienced owner-operator truck drivers who bring a wealth of knowledge and dedication to our trucking operations. We also employ a core group of company truck drivers who operate our state of the art, late-model, MMF branded fleet of Freightliner Cascadia trucks which consists of sleeper and day-cab trucks.

On the office and administration side our team is the best in the business. Many of our dispatchers are former Manchester Motor Freight truck drivers who have transitioned into the dispatching roll. They know first-hand how to treat drivers fairly and with respect and what it takes to manage a successful intermodal drayage trucking operation. Our dispatchers are conscious of all the needs of our truck drivers, the requirements at the specific CSX and Norfolk Southern Railroad terminals in Springfield and Worcester, and Ayer, MA and Albany-Mechanicsville, NY, and the Union Pacific terminal in Salt Lake City, UT and Denver, CO, as well as the requirements of each of our specific customers. Having a broad range of experience both as truck drivers themselves and as intermodal dispatchers provides them with the skills and knowledge to balance all of the various requirements for each shipment.

The majority of our team has been with MMF for over ten years and share the same vision and goal of maintaining Manchester Motor Freight’s position as one of the leading intermodal drayage trucking companies in the country.

Job Type: Part-time

Pay: From $15.00 per hour

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Language:

• Spanish (Preferred)

Work Location: In person