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We're hiring FULL-TIME SHIFT LEADS!
Are you an empathetic person who has a passion for helping others? Do you enjoy working in a fast-paced environment? You're in luck! We're looking for an experienced Shift Lead to help oversee our team members on the floor to ensure we are offering a memorable experience to our customers.
A Little About Us
Waterworks Aquatics is a premier swim school that teaches children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Job Description:
As a Shift Lead, you are directly responsible for supervising the staff on shift. You are charged with providing excellent customer service at all times through efficient interactions, providing accurate and complete information, maintaining a professional and positive attitude, and showcasing empathy when needed.
Primary Responsibilities:
- Ensures team has clear responsibilities and specific duties assigned daily
- Provides constant feedback and development to Customer Experience Experts and Senior Customer Experience Experts
- Oversees to ensure office flow/operations are in line with Waterworks standards at all times
- Coaches, trains, and role plays daily in order to ensure all team members are modeling company expectations and are aligned with Waterworks customer service vision statement
- Helps boost morale around the workplace and acts as a positive role model for others
- Actively listens and resolves family concerns within 24 hours, when needed
- Ability to create relationships with new and existing families that lead to customer loyalty and retention
- Register, schedule, take payments, and problem-solve family accounts
General Qualifications:
- Must be at least 18 years old
- Must have a minimum of 1-2 years of customer service experience.
- Must have at least 1-2 years of people management experience.
- Minimum of a high school diploma
- Certified in CPR (Adult, Child, Infant), AED, and First Aid
- Must be goal driven and showcase ability to meet deadlines
- Must demonstrate impeccable follow through
- Must be able to communicate effectively with team members and families
- Must maintain a calm demeanor during periods of high volume or unusual events to keep the facility operating efficiently while still setting a positive example
- Must be available afternoon/evenings and weekends
Ability to multi-task, prioritize and manage time effectively
- Open to coaching and training to increase customer acquisition performance
- Must have the ability to adapt and respond to different types of personalities
Join Our Team! ... Here's Why:
- Get paid well for doing something fun! Competitive compensation.
- Advancement Opportunities. We constantly are looking for individuals to join our leadership team!
- Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
- Additional benefits. We offer our part-time employees a benefits package that includes dental, vision, disability and 401K. We also offer team appreciation days and other really cool events that take place throughout the year. And of course, free food. Who doesn't like that?
Compensation: $23.00 - $26.00 per hour
Our Mission
We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Our Culture
Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The "real you" is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job.
Check Us Out Here:
