Customer Service Representative (Overnight)

TopView Sightseeing is a well-established company based in New York City, offering a variety of

sightseeing tours by bus, bike, and boat. Our team of native local experts serves over 2500 customers

daily, providing visitors to the Big Apple with unforgettable experiences. Customer service is of

paramount importance to the TopView Sightseeing brand, and we're excited to announce that we have

now expanded to London. As we continue to grow and expand, we are committed to enhancing the

customer experience across our network of brands, covering all cities. We are looking for an experienced

Customer Service Representative to play a crucial role in our front-facing and back-office Customer Service

operations.

● Full- time, Part-time, and Seasonal shifts available.

● MUST be able to work OVERNIGHT, WEEKENDS, and HOLIDAYS.

● This is not a remote position.

● Alternating shifts: May vary as needed. As early as 12 am start time (24 hour operations).

Responsibilities and Duties

● Answering phone calls and emails for both New York City and London

● Booking and selling over the phone, in person, and through online platforms.

● Displaying exceptional knowledge of products and services offered.

● Performs various administrative functions as assigned, and work in a very fast-paced high pressured

environment.

● Follow company policies and procedures.

● Welcome and acknowledge all office guests according to company standards.

● Recordkeeping.

● Maintains a clean reception area by complying with procedures, rules, and regulations.

● Assisting the Customer Service Assistant Manager with administrative tasks.

● Not limited to the above duties

Qualifications and Skills

● Strong problem-solving abilities to address customer concerns effectively and handle other challenges as

they arise.

● Excellent verbal and written communication skills, essential for customer interaction and team

collaboration.

● Ability to analyze customer needs and provide appropriate solutions, demonstrating empathy and

understanding.

● Proficiency in using computer systems and software applications, including CRM Knowledge (a + Zendesk)

and project management software (a +), data entry, emailing, internet researching, faxing, and others.

● Ability to multitask and prioritize tasks in a fast-paced environment, ensuring efficiency and productivity.

● Attention to detail, maintaining accuracy and quality in all tasks and interactions.

● Strong Customer Service skills, fostering positive relationships and ensuring customer satisfaction.

● Geographical knowledge of Manhattan and London is a plus, enhancing service delivery and resource

utilization.

● Time management skills, enabling effective allocation of time and resources to meet objectives.

● Knowledge of Google Workspace, including understanding Excel and formulas, improving workflow

efficiency and data management.

● Positive attitude, professionalism, and enthusiasm, contributing to a positive work environment and team

morale.

● Team player with good organizational and interpersonal skills, fostering collaboration and synergy within

the team.

● Must come to work presentable and well-groomed, adhering to business casual attire at all times,

reflecting a professional image.

● Exceptional attendance, demonstrating reliability and commitment to duties and responsibilities.

● Available for on-call and willing to work on weekdays/weekends/overnights/holidays, ensuring

coverage and support as needed.

Other experience:

● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)

Job Types: Full-time, Part-time

Salary: $17.00 - $20.00 per hour

Benefits:

● Employee discount

Schedule:

● 8 hour shift

● Holidays

● Overnight/Weekend availability

Ability to commute/relocate:

● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required)

Experience:

● Microsoft Excel: 1 year (Required)

● Customer service: 1 year (Required)

Work Location: In person

Job Types: Full-time

Salary: $17.00 - $20.00 per hour

Shift:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Weekends as needed

Work setting:

• In-person

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