Address
Form of workJob Purpose
The Customer Service Representative is responsible for accurate tracking and reporting of customer sales and record keeping, timely handling customer/suppliers' inquiries, customer order entry and process purchase orders. This position is also responsible for working with internal and external customers including but not limited to sales quotations, order entry, handle customer inquiries by phone, e-mail or in person and product pricing.
Company Description
Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.
Key Job Elements
Monitor accuracy of receipts against purchase orders;
Assist in resolving invoicing issue;
Basic knowledge of SAP skills for set up of material masters, BOMs, rate touting and work centers;
Assist in resolving critical issues that may arise with customers or suppliers;
Works closely with a cross-functional team that includes Operations, Engineering, Purchasing, and Accounting & Logistics/Materials team serving as a liaison with internal and external customer to ensure tracking, reporting and expected product delivery is accordance to Operations and business goals;
Maintains confidentiality of Progress Rail trade secrets and having NDA in-place with customers prior to disclosing trade secrets;
Ensure Progress Rail warranty standards terms and conditions, and special terms/conditions of sale used on quotations for EPA emission related products and other contract sales quotations are in compliance; and understand Progress Rail Naples QA Control Manual, ISO 9001 and Association of American Railroads (AAR) standards;
Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume;
Coordinates, handles and follow-up with customer's inquiries, process purchase orders, provide quotations, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits;
Responsible for reporting all sales activities to assigned customers to track sales to sales target, customer purchasing activity, customer growth potential, customer contracts, record keeping and follow-up on observations and escalate matters as appropriate.
Education / Training
High School diploma or equivalent.
Qualifications and Experience
2 - 5 years of experience;
Data entry and attention to details required;
Experience with customer support in person, by phone and e-mail is a plus;
Demonstrated ability to communicate, present and influence credibly and effectively to all levels of the organization, including management;
Intermediate to Advance computer skills in Microsoft Office (Excel, Word, PowerPoint, Outlook);
Excellent math and analytical skills;
Detail oriented / sense of urgency / follow-through / Customer Service oriented;
Ability to multi-task and prioritize and manage workload, and work in a teamwork environment.
