Customer Service Representative

At Upscale, we're a forward-thinking Marketing and Branding company dedicated to connecting our clients with their consumers. How do we do it? Through engaging live events, creative pop-ups, and meaningful digital experiences, we drive revenue and build lasting relationships. We're growing and looking to add a Customer Service Representative to our dynamic team. If you're passionate about people and love the idea of playing a pivotal role in creating memorable brand experiences, then keep reading!

Your responsibilities will include:

* Being the first point of contact for our clients and ensuring a positive relationship is maintained.

* Managing client accounts and providing tailored service to meet their needs.

* Working closely with our marketing team to coordinate and execute live events and pop-ups.

* Troubleshooting and resolving any issues clients may face with a positive and solutions-focused approach.

* Leveraging social media platforms to engage with clients and consumers, enhancing their experience with our brand.

* Actively participating in team meetings and contributing ideas to improve services and client satisfaction.

To be successful in this role, you'll need:

* A strong background in client relations and management – you know how to keep clients happy and engaged.

* To be goal-oriented and focused – you're all about setting targets and smashing them.

* A knack for social media – being savvy on platforms like Instagram, Twitter, or Facebook is a big plus.

* An eagerness to grow beyond an entry-level position – we're looking for someone hungry to learn and advance.

* Comfort with face-to-face interactions – whether it's chatting with clients or representing us at events, you're a people person.

* Great problem-solving skills – you can think on your feet and find solutions to keep our clients satisfied.

What We Offer:

* A vibrant and supportive team environment where your work makes a real impact.

* Opportunities for professional growth and development – we want to see you soar!

* Competitive salary and benefits package.

* A role that keeps you engaged and on your toes, offering a variety of experiences from live events to digital campaigns.

If you're ready to take your Customer Service career to the next level and make meaningful contributions to an innovative company, we'd love to hear from you. Join us at Upscale and be part of something special. Apply now!

Job Types: Full-time, Part-time

Pay: $600.00 - $900.00 per week

Expected hours: 25 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Miami, FL: Relocate before starting work (Required)

Work Location: In person