Customer Service Representative

About us

Rice's Appliance & Bedding Center is a small business in Bradenton, FL. We are a local family owned business, and strive to provide World Class Customer Care in all we do. At Rice's you will be part of a team/family environment with the help and support from others to accomplish your position goals.

Our work environment includes:

• Office Setting
• Safe and Friendly Atmosphere
• Paid Training
• Fast paced work environment
• Rewarding in completing customer challenges

Rice's is a Drug Free Workplace - employment is conditional upon successful completion of a background check and drug screen prior to start date.

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Associate. As a Customer Care Associate, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer experiences.

Responsibilities:

- Handle inbound customer inquiries via phone and/or email

- Provide accurate and timely information to customers regarding new and follow up service repair appointmets and/or ongoing repair cases

- Assist customers with delivery and repair service challenges and help to resolve these challenges in a way that delivers exceptional customer care and within company policy

- Resolve customer complaints or concerns with empathy and professionalism

- Analyze customer needs and recommend appropriate solutions

- Collaborate with the sales team and other departments to execute solutions for our wonderful customers

- Work well with others, and maintain professionalism in working with co-workers and customers alike

- Maintain customer records and update information in the database

- Collaborate with other team members to ensure customer satisfaction

Qualifications:

- Excellent verbal and written communication skills in English

- Strong phone etiquette and active listening skills

- Ability to effectively communicate complex information in a clear and concise manner

- Multilingual abilities, particularly in Spanish, is a plus

- Proven ability to analyze customer needs and provide appropriate solutions

- Previous experience in Customer Service is required

We offer competitive compensation and benefits packages, including health insurance and paid time off. If you are passionate about delivering exceptional Customer Service and thrive in a dynamic environment, we would love to hear from you.

Note: This is a paid position.

Job Type: Full-time

Pay: $17.72 - $18.46 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Bradenton, FL 34207 (Required)

Ability to Relocate:

• Bradenton, FL 34207: Relocate before starting work (Required)

Work Location: In person