Address
Form of workIn-Person Hiring Event
Wednesday, March 27, 2024 (8am to 12:30pm & 2pm to 6pm) and Thursday, March 28, 2024 (8am to 1pm)
Marriott Albany - 189 Wolf Road, Albany, NY 12205
EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation's largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.
**All positions will be onsite at our Albany Campus located at 80 Wolf Road, Albany, NY 12205**
Work Shifts
- Monday through Friday, 10 am to 6pm (35-hour work week)
Training
- Must be available to attend 8-week paid training program, Monday through Friday, 10 am - 6 pm
Compensation and Benefits
- Hourly Pay Rate is $21.14
- We offer competitive health and wellness benefits
Please review the position description below:
Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
Perform written and verbal duties of the position to meet company goals for production and accuracy.
Perform related claims approving and clerical work as assigned.
Perform other duties as assigned or required
Qualifications:
Must be able to work under pressure, handle stressful situations effectively and deal politely with subscribers and providers on the telephone, in person, and email/correspondence.
Ability to detect and relate problem service issues to management.
Ability to speak well on the telephone and maintain a positive telephone personality.
Must be able to compose clear concise letters.
If designated, sort and screen correspondence receipts and resolve via coding of additional payment, possibly including salvage and/or completion by letter.
Typing and PC skills.
Ability to adapt to change and address multiple issues simultaneously.
Good organizational skills.
Must be available for training.
Education and Experience:
A minimum of two (2) years' experience in Customer Service; one year must be in a call center setting.
A college degree is preferred.
Health insurance experience is a plus.
Regular attendance is an essential function of the job.
- Requisition ID: 2400J
- Hiring Range: $21.14 per hour
